Uupk Privacy Policy — Our commitment to protecting your information

Uupk is a trusted online gaming and Sports Betting platform in Bangladesh. We believe protecting your personal information is not just a legal obligation — it is our ethical responsibility. This privacy policy forms the foundation of your relationship with uupk.

This policy explains: what types of information we collect, how that information is used, who it is shared with, and how you can maintain control over your data. By using any uupk service, you are considered to have agreed to this privacy policy.

Uupk collects certain information to deliver your services and maintain platform security. We only collect what is necessary — nothing more.

Uupk may collect your information through various methods. Each approach is fully transparent and legally compliant. The main sources of our data collection are described below.

• Provided Directly: Information you provide directly during registration, KYC verification, or when contacting support.
• Automatically Collected: While you use the platform, the system automatically collects logs, cookies, and session data.
• Payment Gateway: Transaction details from bKash, Nagad, or your bank are collected during deposits or withdrawals.
• Third-Party Verification: Information may be received from approved KYC partners for identity verification.
• Technical Data: Device information, browser type, IP address, and access logs are recorded automatically.

Uupk uses your information only for specific, legitimate, and clearly defined purposes. We never use your data for anything unnecessary.

• Creating and managing your account and ensuring personalized service.
• Completing the KYC verification and age confirmation process.
• Processing financial transactions — deposits and withdrawals.
• Prevention of fraud, money laundering, and cybercrime.
• Implementing responsible gaming policies and monitoring risk.
• Providing customer service and support.
• Platform improvement, bug fixes, and service enhancement.
• Meeting legal and regulatory obligations.
• Sending relevant offers and promotional messages with your consent.

Uupk never sells your personal information. In limited and specific circumstances, data may be shared with trusted partners, and strict confidentiality agreements apply in every case.

• Payment Processor: To process transactions via bKash, Nagad, Rocket, or your bank.
• KYC Partner: With approved third parties for identity verification.
• Law Enforcement Agencies: To comply with court orders or government legal requests.
• Regulatory Authority: To meet licensing and compliance requirements.
• Game Provider: Limited data required to manage gameplay.

Uupk protects your data using industry-leading technology. Our security team monitors systems around the clock and responds swiftly to any threat.

• 256-bit SSL/TLS Encryption — all data transmissions are secured.
• Sensitive data is stored with AES-256 encryption.
• Two-factor authentication (2FA) for account access.
• Regular third-party security audits and penetration testing.
• Unusual logins or transactions are automatically detected and blocked.
• Data center physical security and backup systems.

Keep in mind — no online platform can guarantee 100% security. Please keep your password confidential and report any suspicious activity to us immediately.

The uupk website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your experience.

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Performance Cookies: Used to analyze site speed and performance.
• Preference Cookies: Helps remember your language preferences and settings.
• Analytics Cookies: Used to analyze site usage patterns for improvement.

You can disable non-essential cookies through your browser settings, though some features may not function properly as a result.

Uupk does not retain your information longer than necessary. Different types of data have separate retention periods.

Uupk respects your data rights. You have several important rights over your personal information, which you can exercise at any time.

Uupk strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• Age verification is confirmed through the KYC process.
• If a minor's data is identified, the account will be closed and the data deleted immediately.

Uupk may update this privacy policy when needed. For significant changes, we will notify you in advance via email or through the platform.

• The date of any changes will be noted at the top of the page.
• 30 days' notice will be given before any major changes.
• Continued use of the platform after changes are made will be taken as acceptance of the updated policy.

For any questions, requests, or complaints regarding the Privacy Policy, please contact our Data Protection team.

Once we receive your request to exercise your rights, we will take appropriate action within 30 days and keep you updated.